Operations Openings

Operations & Logistics Specialist

San Francisco, CA

As an Operations & Logistics Specialist at OrderAhead, you will be part of our core team that manages our top priority: delivering a great experience on every pickup & delivery order. You will oversee the organization, management, and harmonious flow of every order, and your feedback will directly shape the future of the company.

You have a passion for delighting customers and you enjoy proactive problem­solving. You are extremely organized and can multi­task under pressure, and you believe in maintaining the highest quality support to customers, drivers, and merchants. You are a natural leader with excellent communication and listening skills, and you will do what it takes to meet and exceed expectations.

It's important to us that everyone at OrderAhead shares our intensity, grit, and passion for fulfilling our mission.

Responsibilities

  • Resolve customer issues as they arise in real­time to ensure the best quality experiences
  • Work directly with couriers and offer guidance to aim for 100% accuracy and timelines
  • Manage close communication with local merchants to maintain an optimized and efficient ordering process
  • Address complaints by answering phone calls, responding to emails and managing support cases

Requirements

  • Track record of determination
  • Strong communication skills
  • High level of empathy
  • Strong attention to detail
  • Ability to work and communicate under pressure and multi-­task

Bonus

  • Customer service experience
Apply Now

Account Manager

San Francisco, CA

As an Account Manager at OrderAhead, you will develop and manage important merchant relationships. In this role, you will collaborate with internal teams to resolve operational issues and help merchants achieve their business goals.

It's important to us that everyone at OrderAhead shares our intensity, grit, and passion for fulfilling our mission.

Responsibilities

  • Drive the merchant onboarding process
  • Develop tools and systems to increase merchant happiness
  • Communicate regularly with merchants to establish and build rapport
  • Acquire, distill and convey merchant feedback to relevant business units
  • Create scalable processes for account management
  • Resolve day-to-day merchant inquiries and issues

Requirements

  • Track record of determination
  • Exceptional people skills
  • Strong communication skills
  • Ability to multitask
  • Meticulousness
  • Passion for startups

Bonus

  • Experience with local merchants
Apply Now

Customer Support Associate

San Francisco, CA

As a Customer Support Associate at OrderAhead, you manage our top priority: delivering a great experience on every single order. In this role, you will solve real-time problems for our users and merchant partners, with the objective of always exceeding expectations.

It's important to us that everyone at OrderAhead shares our intensity, grit, and passion for fulfilling our mission.

Responsibilities

  • Resolve customer and merchant issues as they arise
  • Handle incoming calls and emails in a timely manner
  • Drive ad-hoc operational and quality control initiatives
  • Record and communicate important issues to relevant business units
  • Create scalable processes for customer support

Requirements

  • Track record of determination
  • Strong communication skills
  • High level of empathy
  • Attention to detail
  • Strong problem-solving skills
  • Ability to work under pressure and multitask
  • 'Thick skin'

Bonus

  • Customer service experience
Apply Now

Content Specialist

San Francisco, CA

As a Content Specialist at OrderAhead, you will be responsible for creating and maintaining all of the menus, store profiles, and user-facing content that form the foundation of our service and fuels the growth of the company. While collaborating with our restaurant partners to ensure all content is accurate and up to date, you will also help develop and implement scalable systems and processes to manage our dynamic database of information.

It's important to us that everyone at OrderAhead shares our intensity, grit, and passion for fulfilling our mission.

Responsibilities

  • Enter, update, and manage all restaurant content in an effective and efficient manner
  • Communicate with merchants to ensure accurate and timely representation of content
  • Continually innovate on new and existing content related processes
  • Collaborate across teams to support initiatives and facilitate internal operations

Requirements

  • Highly motivated with a track record of determination
  • Well-organized with a tremendous attention to detail
  • Exceptional written and verbal communication skills
  • Team-oriented and positive attitude
  • Thrive in a fast-paced environment
  • Passionate about startups

Bonus

  • Previous data entry experience
Apply Now

Office Manager

San Francisco, CA

As the Office Manager at OrderAhead, you will contribute to the team's success by creating and maintaining the best possible work environment. In this role, you will serve as the go-to person for all office needs, drive team-building efforts, and take on any additional responsibilities as needed.

It's important to us that everyone at OrderAhead shares our intensity, grit, and passion for fulfilling our mission.

Responsibilities

  • Ensure the office is presentable and a great work environment at all times
  • Coordinating office meals, company calendar, mail, and scheduling
  • Purchase and manage all office equipment and supplies
  • Maintain employee documentation and records (HR, Benefits, on/off-boarding)
  • Help plan and coordinate team building events and initiatives
  • Assist with accounting, expenses, and budgets
  • Greeting and hosting guests
  • Assisting CEO and management team with ad-hoc projects

Requirements

  • Positive and energetic attitude
  • Well-organized with a tremendous attention to detail and ability to multi-task
  • Resourceful; can prioritize and solve problems with minimal guidance
  • Proactive with the ability to anticipate the needs of the company
  • Exceptional written and verbal communications skills
  • Proficient in Microsoft Office suite and other office-related IT tools
  • Desire to assist others and take on additional responsibilities
  • Passionate about startups and excited to be in a fast-paced environment
  • Updated resume along with a short paragraph to tell us why you are a good fit for the role

Bonus

  • Previous office management experience
  • Experience in startups
Apply Now